Muhammad Abbasi

Software Engineer | Backend & AI/ML

Building solutions through code, automation, and problem solving.

Profile

About

Muhammad

I'm a recent Computer Science graduate from UMBC, passionate about backend engineering and AI/ML. With a strong foundation in system administration and problem solving, I strive to continuously expand my skillset.

Education

B.S. in Computer Science

University of Maryland Baltimore County

Graduated July 2025

Coursework Highlights

Data Structures, Operating Systems, Computer Networks, Neural Networks, Software Engineering, Algorithms, Database Management

Experience

Systems Administrator Intern – MileOne, Towson, MD

May 2024 – Current
  • Resolved 1500+ IT support tickets, providing Tier 1/2 support.
  • Automated account onboarding and routine system tasks with Bash/PowerShell, reducing setup time and manual workload by 40%.
  • Created and updated IT helpdesk documentation, including troubleshooting guides, account setup procedures, and common issue resolutions.
  • Maintained Exchange and POP3 servers to ensure reliable email and communication services.

Help Desk Agent – MileOne, Towson, MD

May 2023 – May 2024
  • Managed user account provisioning and access control through Active Directory
  • Provided real-time troubleshooting and technical assistance improving first-call resolution rates.
  • Handled IT support tickets via Kace and Zoho ticketing systems, ensuring accurate documentation and timely resolution of issues.

Undergraduate Research Assistant – UMBC DAMS Research Group

Feb 2025 – May 2025
  • Implemented reasoning methods that improved interpretation of raw sensor data, resulting in higher-level semantic analysis in IoT systems.

Automotive Technician – Catonsville, MD

Aug 2020 – Present
  • ASE Certified A1–A8.

Skills

Programming

Python, C/C++, SQL, HTML/CSS

Frameworks/Tools

PyTorch, TensorFlow, Firebase, Docker, Linux, Jira, GitHub

System Administration

ManageEngine Active Directory, Cisco Unity Connect, Kace & Zoho ticketing, Bash scripting

Methodologies

Agile, System Automation